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Tata Business Support Services
Tata Business Support Services Ltd (Tata BSS) is a wholly owned subsidiary of Tata Sons, providing outsourced contact centre services to large telecommunications operators, Internet service providers, DTH service providers and online travel agencies amongst other domestic (Indian) and international clients. Tata BSS is among the third party outsourced customer service providers in India, serving domestic as well as international customers. With facilities across 21 "global delivery centres" that accommodate 23000+ employees.
Tata BSS provides inbound and outbound services (voice and non-voice) in English (for US and Indian geographies) and 14 regional Indian languages from its Indian centres. The centres in the US offer inbound customer care services, email support, cross-selling and up-selling services to industries including e-commerce, healthcare & travel.
==History==
Tata Business Support Services was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from "E2E SerWiz Solutions to "Tata Business Support Services Limited" in 2008.
In 2004, the company was the first to launch automated language based routing at all India level making it the pioneer in applying hub and spoke model to BPM industry. In 2005, Tata BSS became the first company to have 3 disaster recovery sites for Indian operations. Early 2007, the company won another first when it launched its proprietary multi-vendor platform for third party auto-insurance.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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